Measuring performance

Measurement helps determine how well organizations and employees are performing, and it is also used by managers to provide public accountability.

The trend since World War II has been to make measurement ever more precise, encompassing, and timely so that it can be used for fine-tuning and continuous improvement.

Measurement is increasingly used to provide on-going information about public sector performance. Although significant gains have been made, especially in performance-based budgeting, measurement continues to be imperfect, in large part because many goals of public organizations are complex, multidimensional, and long-term. Further improvements in measurement are needed.

More about performance management

Pathways to Performance

Organizing work for better performance management

Managing employees for better performance management

Measuring performance

Overcoming resistance for better performance management