Pathways to Performance

The development of performance management in public organizations has occurred along the following pathways, shaped by the tensions and themes discussed below.
 

More about performance management

Pathways to Performance

Organizing work for better performance management

Managing employees for better performance management

Measuring performance

Overcoming resistance for better performance management 

The meaning of the term performance is similar to that of the term productivity as, for example, the effective and efficient use of resources to achieve outcomes. However, performance is broader than some narrow meanings of productivity (efficiency, for example). Many private sector applications emphasize only efficiency, but a distinguishing feature of public performance is that it is guided and assessed by multiple, equally important standards of effectiveness, efficiency, and equity.

Business and management goals

Measuring business goals

Employees and business system changes